We provide support for passengers with special requirements, including wheelchair services, stretcher and medical cases, and persons with disabilities (PWD). Our Passenger Services team will assist from arrival through check-in and boarding.
For children aged 6 to 12 traveling alone, please inform your airline in advance. Our staff will accompany them through all airport procedures until boarding is complete.
Contact Us
For assistance or inquiries:
Email: specialservices@macl.aero
Domestic Duty Mobile: 7356001
International Duty Mobile: 7716001
24/7 Hotline: 3337100
Assistance includes help with check-in, travel documents, wheelchair use, and boarding. We aim to minimize waiting times and ensure a smooth process through the terminal.
We coordinate with Port Health and assist with medical support, emigration, and security procedures as needed.
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