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The Lounges at Velana International Airport has been redeveloped to meet the modern day needs. The total transformation of lounges in terms of its in infra-structure and services has made the lounges stand out in its offerings. The lounges are now operated by Maldives Airports Company Ltd which is also the operator of Velana International airport.

Maamahi Executive Lounge


On arrival and departure from Maldives, after or before long hours of flying there is now a place where you can relax comfortably while the formalities are completed for you. Our CIP services have been created for those who yearn for the perfect luxury service. The Maamahi Executive Lounge, with a seating capacity of 75 is a well-designed lounge blended with modern amenities to create a relaxing and soothing environment to offer you the perfect place for your comfort.

CIP ARRIVAL SERVICES


• Receive CIPs when disembarking from the aircraft at the steps/Stairs: Our staff will meet the passengers at the first exit Step/Stairs with passengers preferred name on the welcome name board. In case passengers disembark from steps other than first and if you do not see our staff, please look for the first steps/stairs or, please call us immediately at the hotline (+960 7923480 or +960 3313256) for any assistance.

Note: In case of bad weather, our staff will meet the passenger at the arrival gate with the name board.


• Escort to CIP lounge by CIP vehicle: If the aircraft is parked far from the CIP terminal, all passengers who have booked CIP services will be escorted to the lounge directly in a separate vehicle. A convenient shared vehicle will be provided in case more than one party has booked CIP service for same flight.
• Handle passports of CIPs for immigration clearance.
• Clear CIPs baggage at belt and deliver to designated sea/land transport after passenger verification of baggage.
• Baggage storage.
• Escort CIPs to their designated transport.
• Free Refreshments (coffee, tea, juice, snacks, hot food etc...).
• Free Wi-Fi.

CIP DEPARTURE SERVICES


• Receive CIPs from the jetty and escort to CIP lounge: If you are coming to the Airport by speed boat and wish our staff to meet the passenger at the jetty to escort directly to the lounge, please inform us the time passengers will reach the airport and jetty number or location in advance.

• Receive baggage and process for check-in.
• Handle Check-in formalities.
• Handle passports of CIPs for immigration clearance.
• Escort to aircraft by CIP vehicle, if the aircraft is parked far from the CIP Lounge: Direct boarding from the lounge by CIP vehicle. A convenient shared vehicle will be provided in case more than one party booked CIP service for same flight.
• First Aid Service & Emergencies (ambulance, wheelchair, and stretcher): All the First Aid charges will be compensated by the passenger.
• Aircraft security, on request (will be charged separately).
• Baggage storage.
• Free Refreshments (coffee, tea, juice, snacks, hot food etc...).
• Free Wi-Fi.
• Mini Duty free shop in the lounge: Passenger can go to the main Duty free shops after check-in process and immigration clearances, accompanied with our staff, if there is reasonable time between standard flights boarding time and Immigration clearance.

Note: Immigration clearance for the airline Pilot, Co-pilot or crew is not available in Maamahi Executive Lounge.

• Free Wi-Fi.
How to Book?
Submit the completed CIP Service Application Form, (available for download from our website, www.macl.aero) at least 04 hours prior to flight Arrival/Departure time, between 0630am to 1125pm every day to the reception counter of Maamahi Executive Lounge or by fax to + (960) 3331640 or by e-mail to cip@macl.aero.
The charges for CIP service is USD202.84 for every passenger above two years of age for every three hours and is subject to an additional 6% GST (tax) per passenger. Payment has to be fully settled at least TWO hours prior to the flight arrival/departure time in order to confirm CIP services. Payment could be settled either by direct cash, company cheque or by credit card of any of the travelling passenger on arrival to the lounge.
Full name of all travelling passengers, passport number, nationality, contact details and authorized signature of service applicant and flight details shall be mentioned on the application form. Failure to do so may result in denial of booking.

Note: We would not be able to guarantee airline seats. If the travelling passengers require any specific seat, they should book the seat online or pre-reserve it while booking the ticket.

For further confirmation or if you have any query please call + (960) 3313256 or e-mail us at cip@macl.aero

     


Leeli Lounge


Leeli Lounge is located at the International Departure Terminal 1st Floor around Duty Free Area. The seat capacity is 150 and has a dedicated 1st Class Lounge area for premium passengers. Operations time - 06:30 - till last flight departure for the day.

Facilities in Lounge :
• FIS (Real-Time Flight Information System)
• Newspapers/magazine
• Television
• Soft drinks
• Hot food and cold food
• Telephone access
• Fax services
• Wi-Fi access
• Hard-wired internet access
• Access to disabled passengers
Front Desk - 3314521 and Fax - direct line - 3314246



NO.

AMENDMENT/INFORMATION

REASON

1

Time frame to send CIP application form

Lounge will be closed from evening 2325hrs to morning 0625hrs (These are the end & start times of staff’s duty shifts respectively). Sometimes passengers/agents send CIP requests for flights in the early morning after the lounge is closed. Because, in the application form it has been mentioned “Reservation of CIP can be made 06 hours prior to movement”. Also, I would recommend “flight time” instead of “movement” to be more specific.

2

Common transport if more than one party booked for same flight

We get bookings from more than one party on the same flight but, travelling separately and we do not have separate vehicle and drivers for each party. This will be applicable for both arrival and departure.

3

Separate application form for each flight

Sometimes passengers need CIP service on Arrival only. But, there is a section for departure information in the same form, so they just fill it believing that they have to provide departure information as well in order to book only for arrival. So, CIP staff might book for both arrival and departure or we don’t know whether they need service for arrival or departure. Hence, it is advisable to send arrival forms and departure forms separately.

4

Available payment methods

We get bookings directly from overseas and its always an issue that they do not know in advance, we are not accepting any form of online payment. Sometimes agents based in overseas book the lounge for their clients and charge them without knowing this and send us the application form in the last minute.

5

Not responsible for denial/issue from Airline due to late arrival to lounge on departure

It has been mentioned in our application form that schedule flight passengers must arrive to the lounge 01hr30min prior to flight departure time. But, it is very common that passengers arrive to the lounge at the last minute and airline blame us for accepting them saying they won’t accept next time if it is late. Also, during busy times it will be very difficult to manage our timings with lack of staff, since we have to give a very personalized service for each passenger and some passengers have extra demands regarding their check-in like upgrade, baggage wrapping, seat change, overweight etc.

6

Denial of booking without authorized signatory

It is very common to send the Service application forms without applicants authorized signatory and there will not be anyone officially responsible for the requisition of service in case of any issue. So, it will be important to keep a STRICT note in the application form that it will not be accepted without authorized signatory.

7

Cannot book lounge for flight crew

Access of flight crew is restricted by Immigration, but the travel agents, flight handlers and crews demand for this service since, it has not been mentioned in anywhere.

8

Restrictions for accompanying guests to involve in operation

Accompanying guests cannot involve in providing lounge services. Mostly private jet handlers try to involve in the lounge services instead of accompanying with the passengers after booking and paying for accompany.

9

Not allowed to use lounge vehicle other than passengers

Jet handlers and PVT JET crews demand to use CIP vehicle to come with the passengers up to the lounge or from the lounge to the flight from air side.

10

Procedure for receiving passengers during bad weather

In case of bad weather it may not be possible to receive arrival passengers at the steps, since we are not allowed to carry umbrellas to the apron area. Passengers may be received at the arrival gate. This is because the normal passengers’ bus is parked right in front of the steps and there would be no place for the VIP lounge vehicle and the staff to stay with name board.

11

Amend time period to send CIP service application form

The CIP service application form available for download in our website says service application form has to be sent at least 06 hours prior to the fight time. But, in the revised circular it has given 04 hours.

12

Location of the Lounge staff attending to receive passengers

Normally the lounge staff will be at the first stairs holding the passenger name board. Sometimes the airlines used to disembark all passengers together from more than one stair and board directly to the bus, so it will not be able to cover all exits in such situations and passenger may not be able to see the name board.